Your customer service team. Without building one.

Canopy Care agents answer your customers under your brand, inside your own Canopy workspace — so you keep every customer record and see every conversation.

Get a staffing plan Start with the software
24 × 7
Coverage options, nights and weekends included
Chat & email
Web chat and email today, in your own support portal
Your data
Cases stay in your workspace — always
SLA-backed
Response targets agreed in writing

Live in weeks, not quarters.

  1. 01
    Tell us your volumes

    Channels, hours, languages and what customers usually ask.

  2. 02
    Agree the SLA

    Response targets, quality scorecard and escalation paths in writing.

  3. 03
    We train the team

    On your products, your tone and your knowledge base.

  4. 04
    Go live and watch

    Every conversation and score on your results page.

What we can take off your hands

Inbound support

Questions, complaints, account help and order tracking.

Overflow & after-hours

We pick up when your team is busy or closed.

Technical helpdesk

First- and second-line troubleshooting with clean hand-offs.

Outbound

Reminders, renewals, welcome calls and surveys.

Back office

Order processing, claims intake and document checks.

Build, run, hand over

When you're ready to bring support in-house, the workspace, workflows and knowledge base stay yours.

Pay the way that fits your volume

Shared pool
Quoted
per handled conversation

Best for after-hours and smaller volumes.

Dedicated team
Quoted
per agent per month

Agents who only handle your brand.

Outcome-based
Quoted
per resolved case

Tied to resolution and quality targets.

Every model includes the Canopy software for your team. We send a staffing plan and price once we know your volumes.

Get a staffing plan in 48 hours.